It is not in our policy to price match. However, we will gladly consider all requests. Please feel free to contact us with any questions.

We have multiple locations that go on SALE at different times throughout the year, depending on the season. We announce the exact dates in the local Park Record newspaper and via our Social Media outlets. We do have merchandise on SALE year round at our Park Avenue location and online at jans.com.

Please reference our Return Policy page.

We do our best to ship orders the same day they are received so long as they are placed prior to 1pm Mountain Time. If an order is placed after 1pm Mountain Time, or over a weekend or holiday, the order will ship out the next business day.

We offer shipping options from USPS and UPS. USPS is used for PO Boxes as well as Jans Standard Shipping. Please contact customer service if you have specific shipping needs.

Yes, orders can be picked up at Jans on Park Ave or at White Pine Touring on Bonanza Dr. Select In-Store Pickup at checkout and choose your preferred location. You will receive an email when your order is ready for pickup.

Jans.com is happy to ship to addresses in Alaska and Hawaii. Due to carrier capabilities, available shipping options may be limited for zones in Alaska and Hawaii. Additionally, estimated delivery times listed by the shipping provider may be inaccurate and/or extended on short notice. Please contact the shipping provider directly with questions regarding delivery to addresses in Alaska and Hawaii. Additionally, large items such as skis, coolers, or luggage will incur an additional handling charge of $30. Our customer service department will reach out with more information.

We provide direct international shipping to countries and localities accepted by USPS and UPS. All international orders must be completed using PayPal.

Estimated transit times depend on the shipping service selected during checkout.
Standard Shipping: 2-5 days
Economy Shipping: 4-8 days
Free Shipping: 6-12 days

Once your order ships we will send you a confirmation email, which includes a personal tracking number from the carrier. With the carrier's tracking services, you can view your order's shipping status and scheduled delivery.

For orders shipped to states other than Utah and Colorado, you do not pay sales tax. Utah and Colorado orders will pay sales tax because we have retail locations in these states.

Yes we do. All orders shipped to APO/FPO ZIP Codes receive FREE shipping.

Military personnel receive a 15% discount on full price items only. The discount can not be used with any other promo or promo code. We use SheerID for verification at checkout.

Our Sport Skis are our basic rentals. They are ideal for beginner and intermediate skiers looking for an easy turning, frontside option.  

Our High Performance Skis are ideal for intermediate to advanced skiers looking for skis matched to the snow conditions at hand.

For more information on Rental Ski Packages, visit our Ski Rental Page.

Starting after 4pm you can pick-up your ski rentals without being charged for an additional day.

Cancellations must be made 48-hours before the scheduled start date of your rental reservation for a full refund.

View our full Reservation Policy.

Ski rental helmets are only available at our St. Regis Deer Valley location in the St. Regis hotel. Rentals at his location are for hotel guests only.

We do not offer delivery of any of our rental equipment. All rentals must be picked up at the location selected during your online rental process.

All reservations must be made at least 1 full day in advance.

For information on our Alpine Ski Test program or Demo Bikes, visit our Demo Center page.

Our Park Avenue location is our flagship store located on Park Avenue. It is 2.3 miles to our Snow Park Lodge location in Deer Valley.

Our Park Avenue location is our flagship store located on Park Avenue. It is 0.5 miles to the base area at Park City.

For Customer Service, call us between 8:00am and 5:00pm MST Monday-Friday at 800-745-1020

Email Customer Service: cs@jans.com